Business Details
7 Years
experience
Emergency
services
Your Trusted Security Software Partner in Denver
Bold Group has been a leader in security software solutions for over four decades, specialising in alarm monitoring and business management systems tailored for the security industry. Established in March 2019 through the merger of Perennial Software, Bold Technologies, SIMS, and Secure Global Solutions, we combine decades of collective expertise with cutting-edge technology. Our solutions empower central monitoring stations, dealers, and integrators to enhance operational efficiency, streamline workflows, and deliver top-tier security services. With a comprehensive portfolio including renowned products like Manitou, stages, and SedonaOffice, we provide integrated platforms for alarm monitoring, accounting, and business management.Our commitment to innovation is reflected in strategic integrations, flexible cloud options, and advanced cybersecurity tools such as Network Navigator and backStage. Backed by EverCommerce, a global service commerce platform, we offer robust support, training, and consulting services to ensure our clients remain at the forefront of security technology. Our team of experts delivers tailored solutions for organisations of all sizes, combining industry-specific knowledge with a focus on reliability and scalability. With 24/7 support for critical systems and a dedication to continuous improvement, we help security professionals safeguard life and property while optimising business performance.
Services
Alarm Monitoring Software
Business Management Solutions
Security Intelligence
Cloud Services
Cybersecurity Tools
Details
- Year established: 2019
Highlights and features
- We offer over 40 years of combined experience in security software solutions
- Our integrated platforms combine alarm monitoring with business management tools
- We provide strategic integrations for legacy and modern security systems
- Our solutions include flexible cloud deployment options with enterprise security
- 24/7 Network Operations Center supports critical alarm monitoring systems
Services
Alarm Monitoring Software
Our alarm monitoring software serves as a central hub for receiving, analysing, and responding to security alerts from intrusion sensors, video systems, and access control devices. Designed for enterprise-level monitoring centres, it provides real-time alerts, intuitive interfaces, and advanced reporting capabilities. The platform supports strategic integrations with legacy systems and modern security technologies to enhance situational awareness and response efficiency.
Business Management Solutions
Comprehensive business management software streamlines accounting, customer relations, and workflow management for security companies. Our solutions integrate financial management, recurring billing, and inventory tracking within a unified platform. Designed specifically for the security industry, these tools reduce operational costs while improving efficiency through automation and real-time business intelligence dashboards.
Security Intelligence
Advanced security intelligence solutions protect against evolving cyber threats through network monitoring and vulnerability assessments. Products like Network Navigator and backStage provide secure remote access and layered protection with managed firewalls. Quarterly network scans by certified professionals identify vulnerabilities and provide strategic recommendations to strengthen your organisation's cybersecurity posture.
Cloud Services
Flexible cloud deployment options enable secure access to monitoring and management tools while maintaining data protection. Our cloud infrastructure supports scalability without compromising security, offering cost-effective solutions for security operations. The platform includes real-time system status monitoring and automated maintenance notifications to ensure continuous service availability for critical security operations.
Technical Support
24/7 technical support services ensure continuous operation of critical security systems with dedicated assistance for alarm monitoring and business management software. Our support team provides break-fix solutions, guided upgrades, and product training. Business management customers receive standard support during extended business hours with after-hours assistance available by appointment.
People
Shaun Blair
Director of Cloud Engineering
Shaun Blair leads cloud engineering initiatives at Bold Group, bringing extensive technical expertise in developing scalable cloud solutions for security operations. With a focus on innovation and system architecture, he drives the development of secure, cloud-based platforms that meet evolving industry demands while maintaining enterprise-level reliability.
Justin DeBaggis
Senior Director of Sales Business Management
Justin DeBaggis oversees business management sales strategy, leveraging deep industry knowledge to help security companies optimise operations through technology solutions. With a track record of delivering tailored software implementations, he focuses on aligning Bold Group's comprehensive platforms with clients' specific business needs to drive growth and operational efficiency.
Marcus Bring
President
Marcus Bring serves as President of Bold Group, guiding strategic direction and business development. With extensive leadership experience in the security software industry, he focuses on expanding the company's market presence while maintaining commitment to innovation. His vision drives the integration of advanced technologies with practical business solutions for security organisations.
Derek Ochs
SVP, Software Development
Derek Ochs leads software development efforts, directing the creation of innovative security solutions that combine technical excellence with practical applications. With a focus on product innovation and quality assurance, he oversees the development of scalable platforms that address evolving security challenges while maintaining user-friendly interfaces for operational efficiency.
Bill Brousseau
VP, Technology
Bill Brousseau drives technology strategy as Vice President of Technology, focusing on developing advanced security platforms and infrastructure solutions. With expertise in system architecture and cybersecurity, he ensures Bold Group's products maintain technical leadership while delivering reliable, future-proof solutions for the security industry's evolving landscape.
Questions
How do I get help with my software?
Access product knowledge bases, check system status pages, or submit support cases through our portal. Emergency support is available for alarm monitoring systems with active agreements.
What are your support hours?
Business management support operates Monday-Friday 8am-6pm ET. Alarm monitoring support runs Monday-Friday 8am-8pm ET, with 24/7 emergency coverage for critical systems.
How can I access training resources?
Visit BoldU learning portal for self-directed courses or contact us to request access. We offer product-specific training materials and professional development programs for security professionals.
What's included in support plans?
Support covers technical issue resolution, product updates, and unlimited support requests. Infrastructure maintenance, software customizations, and third-party integrations require separate professional services agreements.
How do I check system status?
Visit our status page to monitor hosted systems in real-time, receive incident alerts, and stay informed about scheduled maintenance affecting your security software operations.
Can I request new features?
Submit enhancement requests through our support portal. Your feedback helps shape our product roadmap, though technical support focuses on resolving current software functionality issues.
Videos
Reviews (3)
Neilson Atha
Apr 09, 2022
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Worst customer service! Used to love Sedona Office before they were purchased by Bold - it is shocking how drastically things have changed.
Josh Gardiner
Apr 16, 2017
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Caryn Morgan is in short, a Rock Star! She is friendly, helpful and above all, knowledgeable! She has always answered any question regardless if technical or training oriented. I would recommend her services to anyone who needs fast/correct answers. She is the candidate for the job! :-
Adisa Kuljancic
Feb 11, 2017
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Caryn Morgan has been our go to person. Always there to help and save the day. THANK YOU CARYN for everything you have done and keep doing for us.
