Business Details
30 Years
experience
Emergency
services
Trusted Remote CCTV & Alarm Monitoring Services in Peterborough
Established in 1996, Farsight Security Services Security Services has become a trusted leader in remote CCTV and alarm monitoring across the UK. Our purpose-built facility in Peterborough, recognized as Europe's largest alarm receiving centre, enables us to deliver rapid, expert responses to thousands of sites nationwide. With a team of over 40 highly trained professionals operating 24/7, we combine cutting-edge technology with BS8418 and ISO9000 compliance to set industry benchmarks.Our clients benefit from transparent audit trails, real-time reporting via the YourSight platform, and a proven track record of reducing false alarms while maintaining swift emergency interventions. As part of the Optex Japan group, we leverage global expertise to continuously innovate our monitoring solutions, ensuring we meet the evolving security needs of businesses, homeowners, and installers alike.
Services
CCTV Monitoring
Remote Access Control
Call Centre Services
Lone Worker Protection
Video Analytics
Details
- Year established: 1996
Highlights and features
- We maintain industry-leading response times with calls answered within 4 seconds
- Our BS8418-compliant monitoring station sets national standards for security protocols
- We provide dedicated technical support and personal account management
- Our YourSight platform offers real-time reporting and fault tracking capabilities
- We have protected 3 of the UK's top 5 retailers and 16 major car dealerships
Associations and certifications
- BS8418
- ISO9000
What people say
First class communication
Top level attention
Professional support
Reliable trustworthy company
Second to none service
Services
CCTV Monitoring
Our 24/7 CCTV monitoring service provides real-time video analysis and rapid response to security threats. Using advanced analytics and trained operators, we verify incidents before dispatching emergency services. Clients benefit from live camera access through our YourSight platform, with SMS alerts and detailed incident reports ensuring complete situational awareness.
Remote Access Control
This service enables centralized management of building access systems through our monitoring station. We verify entry requests, manage lockdown procedures, and maintain audit trails for compliance. The system integrates with existing security infrastructure while providing immediate response to unauthorized access attempts.
Lone Worker Protection
Designed for employees working in high-risk environments, this service provides immediate alert verification and emergency dispatch. Our operators maintain constant communication through wearable devices, ensuring rapid intervention when workers activate panic alarms or experience distress signals.
People
Chris
Account Manager
With over 15 years in security monitoring, Chris specializes in client onboarding and system integration. He leads technical implementations for major retail clients and maintains a 98% client retention rate through proactive support.
Benn
Technical Support Lead
Benn oversees system maintenance and troubleshooting for complex security installations. His expertise in fault resolution and platform optimization ensures minimal downtime for clients using the YourSight monitoring system.
Questions
What areas do you cover?
We provide remote monitoring services across the UK, including major cities like London, Manchester, and Birmingham, with our Peterborough-based monitoring station.
How quickly do you respond to alarms?
Our operators answer alarms within 4 seconds on average, significantly faster than the industry standard of 20-30 seconds.
What security accreditations do you hold?
We maintain BS8418 compliance and ISO9000 certification, meeting the highest industry standards for remote monitoring services.
Can I view my CCTV footage remotely?
Yes, our YourSight platform provides live camera access via desktop or mobile app for all SureSight package users.
Do you work with security installers?
Yes, we partner with installers nationwide, providing monitoring services without competing for installation work.
Videos
Reviews (5)
John Kingman
Jun 20, 2021
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If your looking for a monitored CCTV partner this is the company to use! Clear and concise communication around all aspects of the monitoring and always ready to help when circumstances change.
Cathedral Hygiene
Feb 13, 2021
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Farsight have worked with us for nearly nine years and they have always provided a high level of service. Everyone I speak to on the phone is always helpful and efficient. It gives me peace of mind knowing their operators have eyes on our premises. They have always acted quickly when events have occurred by either deterring possible break ins with audio announcements or notifying 1st responders or the police. I would recommend Farsight for all your security monitoring needs.
Richard Ingram
Dec 26, 2020
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Excellent company, always there when you need them and when you think you don't. Keep up the good work.
Tony Hardham
Dec 24, 2020
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Having been in the security industry for over 27 years, it's a breath of fresh air to deal with Farsight Security, from Admin to operators there efficiency is second to none, if it's setting up a new account or walk testing video analytics on a cold wet miserable day there clear communication and technical ability's are unrivalled! I would recommend Farsight Security Services as the best in the UK
Harry Bragg
Feb 10, 2020
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I would not hesitate to recommend Farsights services to anyone needing surveillance on their business/property.
