Business Details
47 Years
experience
Trusted Door Entry & Access Control Solutions in the UK
Raytel Security Systems has been a trusted name in the security industry since its establishment in 1979. As the UK's authorised distributor for renowned brands like Raytel, Elvox, and Soyal, we combine global expertise with local service excellence. Our ISO9001 certification since 1991 underscores our commitment to quality management and customer satisfaction. With a dedicated technical support team available during business hours, we provide tailored solutions that give our clients a competitive edge. Our in-house design team specialises in bespoke security systems for residential, commercial, and public sector applications. Backed by substantial stock holdings and a nationwide distribution network, we ensure prompt delivery of both standard and customised products.Our strategic partnerships with leading international manufacturers guarantee access to cutting-edge technology. The company's quality policy focuses on innovation, reliability, and continuous improvement to meet evolving security challenges. With over four decades of industry experience, we maintain a strong reputation for technical expertise and customer-centric service. Our commitment to environmental responsibility is reflected in our waste reduction initiatives and sustainable manufacturing practices.
Services
Door Entry Panels
Access Control Systems
Video Door Entry Kits
Proximity Readers
Audio Handsets
Security Controllers
Door Monitoring Units
Vandal Resistant Panels
Networked Concierge Systems
Lift ID Systems
Details
- Year established: 1979
Highlights and features
- 40+ years of specialist experience in security systems
- Official UK distributor for Vimar Elvox and Soyal
- BSI-certified to ISO9001 quality standards
- Dedicated technical support team available during business hours
- Bespoke design solutions for unique security requirements
Associations and certifications
- ISO 9001
Services
Door Entry Systems
We manufacture and distribute comprehensive door entry systems including audio and video handsets, entrance panels, and IP-based solutions. Our products cater to residential, commercial, and public sector clients requiring reliable security access. Systems integrate seamlessly with existing infrastructure while offering advanced features like Wi-Fi connectivity and smartphone integration.
Access Control Systems
Our access control portfolio includes proximity readers, keypads, controllers, and integrated software solutions. Designed for both single-door and multi-site installations, these systems offer scalable security management with options for coded access, biometric verification, and remote monitoring. We supply both standard and custom-configured control systems.
Technical Support
Our certified technical team provides comprehensive support for all supplied products. Services include system configuration, troubleshooting, and maintenance guidance during business hours. We offer repair services for all product lines and maintain extensive spare parts inventories for rapid resolution of equipment issues.
Bespoke Solutions
Our in-house design team develops tailored security solutions for complex requirements. From modular panel systems to networked concierge installations, we create custom configurations that address specific architectural and operational needs while maintaining compliance with industry standards.
Product Training
We provide technical training programs for security professionals and installers. Courses cover system installation, configuration, and maintenance procedures for our product ranges. Training materials include detailed guides, video tutorials, and hands-on workshops to ensure proper implementation of our security solutions.
Questions
What product ranges do you supply?
We supply door entry systems, access control equipment, proximity readers, video monitors, and security controllers from Raytel, Elvox, and Soyal, plus our own manufactured components.
Are you an authorised distributor?
Yes, we are the UK's official authorised distributor for Vimar Elvox door entry products and Soyal access control systems.
Do you offer technical support?
Yes, our certified technical team provides support during business hours, plus repair services and spare parts availability for all product lines.
Can you provide custom solutions?
Our in-house design team creates bespoke security systems tailored to specific architectural requirements and operational needs.
What quality standards do you meet?
We operate under ISO9001 quality management standards and maintain BSI certification since 1991.
How quickly can you deliver products?
With substantial stock holdings and nationwide distribution, we ensure prompt delivery of both standard and custom-configured security solutions.
Videos
Reviews (4)
Daniel Dalziel
Jun 07, 2022
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Hi Just wanted to say thank you to Simon, he helped me out today and even looked into the site details to find a password for a panel and called back within 5 minutes with it. I have had amazing technical support services from himself and Mike in recent months, very polite, clear and patient, it's very much appreciated, please pass my thanks onto both of these guys. Thanks you
Gary Poulter
Apr 25, 2022
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A big thank you to Raytel Security. Very good technical Support; knowledgeable and helpful. They even call you back to see how you are getting on with problem solving. You don't get that from other Technical Support companies, that is rare. Very good all round would recommend highly.
Mike Young
Apr 25, 2022
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Ordered a door entry system with 4 colour monitors. All delivered pre programmed ready to install. Great customer service after a small problem easily rectified.
Scott Tumbridge
Mar 25, 2018
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I enquired about a product and was given a price over an email. (Please see email below) I decided to accept the quote and was told I either pay over the phone and pay a 3% fee or I could go online and make a bacs payment, I went online and paid the 311.01 and was then told I was 59.68 short! I queried where I was short and they explained the prices I had been given were not including vat even though they never stated that on the original email!
I tried to complain and esculate the matter but they were very unhelpful and uninterested. It took weeks without any resolve so in the end I paid the outstanding balance and the job ended up costing me money as I had to further discount the customer due to the delay in receiving the goods. Very disappointed to say the least and I will definitely not be using this company again! EMAIL FROM RAYTEL --- As per our conversation, the replacement for the 6307 is 6020 Monitor 249.66 6201 Handset 29.76 6153 Vol/Adj Module 14.35 6145 Back plate 4.64 Carriage 10.50 plus VAT Currently in stock
I tried to complain and esculate the matter but they were very unhelpful and uninterested. It took weeks without any resolve so in the end I paid the outstanding balance and the job ended up costing me money as I had to further discount the customer due to the delay in receiving the goods. Very disappointed to say the least and I will definitely not be using this company again! EMAIL FROM RAYTEL --- As per our conversation, the replacement for the 6307 is 6020 Monitor 249.66 6201 Handset 29.76 6153 Vol/Adj Module 14.35 6145 Back plate 4.64 Carriage 10.50 plus VAT Currently in stock
