Business Details
Emergency
services
Your Trusted Partner for Security Monitoring Solutions
Southern Monitoring is the UK's leading monitoring station, providing dependable fire, intruder, water and flood detection, asset tracking, and temperature monitoring services. With over 100,000 devices monitored across the UK and Ireland, we combine cutting-edge technology with 24/7 operational expertise to deliver tailored security solutions. Our NSI-accredited services include CCTV monitoring, lone worker systems, and remote security management, supported by dual alarm receiving centres (ARCs) with full redundancy. We hold ISO 9001:2015 certification and collaborate with Calipsa to implement AI-driven false alarm filtering technology.Our team of SIA-accredited professionals offers bespoke alarm handling, out-of-hours support, and integrated services for security installers. With nearly 1 million recently invested in infrastructure upgrades, we ensure resilient connectivity through multiple network connections and power backups. Our commitment to technical innovation and customer-centric service has established us as a trusted partner for security installers seeking to exceed client expectations.
Services
CCTV Monitoring
Intruder Monitoring
Fire Monitoring
Lone Worker Services
Remote Security Management
Calipsa Integration
Out of Hours Support
Video Verification
Audio Challenge
Professional Keyholding
Highlights and features
- We operate dual alarm receiving centres with full redundancy and power backup
- Our NSI-accredited services meet BS8418 and BS8484 standards for police response
- We handle over 100,000 monitored devices across the UK and Ireland
- Our ISO 9001:2015 certification demonstrates quality management excellence
- We partner with Calipsa to implement AI-driven false alarm filtering technology
Associations and certifications
- NSI accreditation to BS8418
- BS EN50518:2019 Category 1
- BS5918:2021
- ISO EN 9001:2015
- NSI accreditation to BS8484
Services
CCTV Monitoring
Our NSI-accredited CCTV monitoring service operates 24/7 with SIA-certified operators handling thousands of systems across the UK. We provide police and keyholder response for BS8418-compliant systems while maintaining ISO 9001:2015 quality standards. Our dual alarm receiving centres ensure uninterrupted service with full redundancy for critical security operations.
Intruder Monitoring
Specialist intruder monitoring with tailored dispatch procedures reduces false alarms by 40% while maintaining rapid response times. Our dedicated alarm handling team operates separately from administrative functions, ensuring focused attention on security incidents. We support both small businesses and large-scale commercial installations with customised communication protocols.
Fire Monitoring
Priority fire alarm monitoring uses dedicated software to ensure immediate escalation of high-risk incidents. Our operators are trained to coordinate emergency services response while maintaining detailed incident logs. The system integrates with building management systems to provide comprehensive fire safety coverage for commercial premises.
Lone Worker Services
BS8484-accredited lone worker solutions protect employees in high-risk environments through real-time video verification and emergency response. Our system supports corporate safety programs with live incident monitoring and police activation capabilities. We provide tailored solutions for retail, banking, and mobile workforce applications.
Remote Security Management
Cost-effective remote monitoring combines intelligent video analytics with 24/7 operator support. Our system enables real-time threat assessment through live CCTV feeds with optional audio challenge functionality. The service integrates with existing security infrastructure to provide scalable protection for commercial properties of all sizes.
People
Stephen Lord
General Manager
Stephen Lord leads Southern Monitoring's strategic development, driving technological innovation and operational excellence. With over 20 years' experience in security monitoring, he oversees the implementation of AI-driven solutions like Calipsa integration while maintaining strict compliance with NSI and ISO standards.
Questions
How does Southern Monitoring handle false alarms?
We use Calipsa's AI technology to filter false alarms while maintaining NSI-accredited verification processes. Our operators confirm genuine threats before escalating incidents to emergency services.
What happens during the PSTN switch-off?
We provide device replacement and network migration support to ensure uninterrupted service. Our team helps transition systems to modern 4G/IP-based communication protocols before the 2027 deadline.
Can older CCTV systems integrate with your service?
Yes, most existing CCTV systems can integrate without requiring new equipment. We support legacy systems while offering upgrade options for enhanced functionality like audio challenge features.
How quickly can monitoring services be set up?
Basic monitoring setup typically completes within one working day. More complex installations with integrated systems require site-specific assessments but benefit from our rapid deployment capabilities.
What security accreditations do you hold?
We maintain NSI Gold accreditation for CCTV and lone worker systems, ISO 9001:2015 certification, and comply with BS EN50518:2019 standards for alarm receiving centres.
Reviews (5)
Rosie Payne
May 06, 2021
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Always so happy to help and very friendly. Chelsea (I believe that was her name) in administration was fantastic to speak with and couldn't be more helpful! Thank you very much :)
Michael Westwood
Nov 27, 2020
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Hands down one of the most unhelpful companies i have ever had the miss fortune of dealing with, avoid at all costs. Plenty of better providers out there.
Jason Wilkinson
May 06, 2020
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Change your advertised number to a local number. Emergency and I have run out of credit calling an 0844 number. I will be suggesting any users to change suppliers to someone who has a normal number. Is this a service or a con.
Chriscnet
Dec 14, 2019
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MAS system is down AGAIN so got to call to put system on test, it spends more time not working than working! Now in a queue to get through by phone, same repeated messages again and again. So annoying.
Lorna Logan
Feb 03, 2016
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Rang me at 2.16 am saying a neighbour's service was switched off. I see from reverse phone messages that they make a habit of this. I don't think my neighbour has used them for very many years. He used some other service they must have taken over and got my number from their lists. Some bloke there enlivens his night by ringing up old defunct numbers. I certainly would not touch them with a barge pole after this. After I catch up on some sleep. They need prosecuting.
