Business Details
36 Years
experience
Emergency
services
Your Trusted Partner for Fire & Security Solutions
Established over 30 years ago, Ace Fire & Security has become a UK leader in delivering comprehensive fire, life safety, and security solutions for commercial and industrial properties. Our specialist teams provide end-to-end services from design and installation to ongoing maintenance and monitoring, ensuring demonstrable compliance, safety, and security for building owners, operators, and facilities management companies. With a proven track record of completing over 550 fit-out projects in the last 36 months alone, we combine technical expertise with an agile, consultative approach to meet the evolving needs of our clients. Our commitment to quality is evidenced by our Tier 1 supply chain accreditation and partnerships with leading manufacturers, while our 24/7/365 on-site response ensures uninterrupted support for critical infrastructure. Operating across 15+ countries, we serve diverse sectors including education, retail, finance, and social housing, protecting over 7,000 sites and 700,000 individuals annually.Our quality management system guarantees reliable project delivery, underpinned by a 97%+ customer retention rate that reflects our dedication to exceeding client expectations. With 140+ experts and a network spanning the UK and internationally, we provide scalable solutions tailored to both large-scale developments and smaller installations. Our technical sales team collaborates closely with BIM teams and end-users to optimise equipment placement and control systems, ensuring seamless integration with building operations. From initial consultation to post-installation support, we prioritise occupant safety, regulatory compliance, and operational efficiency, delivering projects on time and to budget without compromising on quality. This unwavering focus on excellence has earned us industry recognition, including NSI Gold and BAFE accreditations, cementing our position as a trusted advisor in fire protection and security solutions.
Services
Fire Protection
Security Systems
Access Control
CCTV Systems
Fire Alarms
Emergency Lighting
Fire Risk Assessments
Passive Fire Protection
Monitoring & Maintenance
Fit-Out Support
Details
- Year established: 1990
Highlights and features
- We have over 30 years of experience in fire and security solutions
- Our team consists of NSI Gold and BAFE accredited professionals
- We operate a 24/7/365 on-site response service
- We completed 550+ fit-out projects in the last 36 months
- We support 7,000+ sites across 15+ countries
Associations and certifications
- NSI Gold
- BAFE SP203
- CHAS
- Safe Contractor
What people say
Outstanding customer service
Smooth remedial work
Exemplary follow-up
Top class survey
Exceeds expectations
Services
Fire Protection
Comprehensive fire protection solutions covering design, installation, and maintenance of fire alarm systems, emergency lighting, and extinguishers. Our services ensure compliance with British Standards and EU regulations while prioritising occupant safety. We specialise in passive fire protection and risk assessments for commercial and industrial properties.
Security Systems
Integrated security systems including access control, CCTV, and intrusion detection tailored to commercial and industrial requirements. Our NSI Gold accredited services feature 24/7 monitoring, facial recognition technology, and smart building integrations. We provide scalable solutions for new developments and heritage buildings alike.
Fit-Out Support
Specialist support for CAT-B fit-out projects encompassing access control, CCTV, and fire safety systems. Our dedicated project managers ensure timely delivery with compliance guarantees. We offer pre-bid consultations, system design, and post-installation training for commercial properties ranging from 5k to 200k sq ft.
Monitoring & Maintenance
24/7/365 remote monitoring and maintenance services through our NSI Gold accredited Receiving Centre. We provide SLA-backed support for fire and security systems, including fault identification, emergency call-outs, and system upgrades. Our services ensure continuous compliance and operational readiness for 7,000+ sites.
Risk Assessments
Comprehensive fire risk assessments and safety audits conducted by BAFE SP203 accredited professionals. Our assessments identify vulnerabilities and provide actionable recommendations to meet regulatory requirements. We specialise in complex environments including educational institutions and multi-tenanted residential buildings.
Questions
What fire protection services do you offer?
We provide comprehensive fire protection including alarm systems, emergency lighting, extinguishers, passive fire protection, and risk assessments for commercial properties.
Do you provide security solutions for commercial properties?
Yes, we offer integrated security systems including access control, CCTV, intrusion detection, and 24/7 monitoring for commercial and industrial buildings.
Are your services available outside the UK?
We operate across 15+ countries, delivering fire and security solutions internationally while maintaining UK quality standards.
Do you support fit-out projects?
Yes, we specialise in CAT-B fit-out projects with dedicated project managers ensuring compliance and timely delivery for commercial properties.
What accreditations do you hold?
We hold NSI Gold for security and fire detection, BAFE SP203 for fire alarms, and CHAS/Safe Contractor accreditations for safety compliance.
Can you handle emergency fire safety issues?
Our 24/7/365 response team provides immediate assistance for emergency fire safety issues and system failures.
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Reviews (6)
Ollie Russell
Oct 24, 2021
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Moved into a home with an ACE alarm system installed so accepted their offer for us to take over the contract. The very first communication was very efficient and professional. But since then the service has been atroscious. Every engineer visit has taken 6-10 weeks to organise, and now after three engineer visits I'm still left with a not fully functional system with the problems only identified at the most recent visit. To cap to off the customer services team have failed to respond to my complaint in the timeline which they have me. I couldn't in good faith recommend anyone to use ace fire and security.
Peter Atkinson
Dec 10, 2020
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We had our NEW Home Security System installed yesterday (to attempt to 'thwart' a sudden rise in 'local' burglaries), and I was VERY impressed with the quality of the equipment, and the 'excellent' job the Engineers did! My ONLY 'gripe' here is that when we ordered our system we was told by a 'Rep', or similar, that visited us at our house that it would be about three weeks before it was installed!
In the end it was about SIX weeks, and even then, they had to 'swap' jobs about so we had the above installed BEFORE Christmas! IF the above 'Rep' had been 'honest', and 'truthful', we just MAY have looked elsewhere! Why promise what you CAN'T deliver just to get a SALE?
In the end it was about SIX weeks, and even then, they had to 'swap' jobs about so we had the above installed BEFORE Christmas! IF the above 'Rep' had been 'honest', and 'truthful', we just MAY have looked elsewhere! Why promise what you CAN'T deliver just to get a SALE?
Marc Frost
Apr 10, 2019
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Our alarm started malfunctioning and we couldn't work out why. A call to Ace resulted in an engineer visit about 4 hours later, he diagnosed a faulty sensor, replaced it and it's all now working normally. Excellent.
Verena Pillinger
Apr 03, 2019
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Homeowner in Oakley I would highly recommend this company. From the initial contact everything was handled in a prompt and professional manner. The person who surveyed our property prior to the installation of the alarm system was very knowledgeable and he fully understood our needs. The installation team turned up as arranged and the equipment was installed to a very high standard. The engineers also spent a considerable amount of time explaining how the alarm and CCTV system operated. Thanks everyone for a first class service.
Josh Purcell
Apr 27, 2018
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They used a shambolic third party contractor to install a CCTV unit at our customer's site. Having worked for local businesses that used Ace I didn't expect to have the problems we've faced. I will never use them again and I can't believe they were so disappointing.
David Cooper
Mar 14, 2018
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Ace made buying an alarm really easy. A member of their team turned up at a time to suit me, explained my options and followed everything up in an e-mail. Engineer went through all the controls with me and I even received a M&S voucher as they came recommended by the in-laws, who received a voucher also.
