Business Details
27 Years
experience
Emergency
services
Trusted 24/7 Security Monitoring Services in the UK
Established in 1999, Arc Monitoring is a leading NSI Gold Approved CCTV Monitoring and Alarm Receiving Centre. Our SIA-licensed operatives deliver 24/7 security solutions across the UK and overseas, adhering to British Standards BS5979 and BS8418. With a focus on innovation and partnership, we provide bespoke monitoring services for commercial, residential, and industrial sectors. Our team combines technical expertise with proactive support, ensuring systems are fit-for-purpose through rigorous commissioning and annual maintenance. We prioritise discretion, offering confidential consultations and tailored response plans for each client.As a values-driven company, we uphold corporate social responsibility, integrating ethical practices into our operations. Our commitment to reducing false alarms through AI technology and delivering cost-effective security solutions has earned us a reputation as a trusted industry leader. Clients benefit from our nationwide coverage, rapid emergency response, and seamless integration with partner systems. Regular client updates and demos ensure our services remain aligned with evolving security needs. With over two decades of experience, we continue to set benchmarks in remote video response and alarm monitoring excellence.
Services
CCTV Monitoring
Alarm Monitoring
Keyholding
Remote Access Tools
Scheduled Patrols
False Alarm Filtering
Bespoke Reporting
Out of Hours Support
CSL Router Services
Alarm Response
Details
- Year established: 1999
Highlights and features
- We have over 20 years of experience in remote security monitoring.
- Our SIA-licensed operatives respond to alarms within 90 seconds.
- We are NSI Gold approved for BS5979 and BS8418 compliance.
- Our AI technology reduces false alarms by over 70%.
- We offer free annual maintenance visits for monitored systems.
Associations and certifications
- NSI Gold
- BS5979
- BS8418
What people say
Unbelievable service
Superb team
Best CCTV Monitoring company
Efficient and friendly
Outstanding service
Services
CCTV Monitoring
Our remote CCTV monitoring service provides real-time security coverage using advanced camera systems. SIA-licensed operators respond to alerts within 90 seconds, offering live audio announcements and emergency escalation. The service includes annual maintenance visits and AI-driven false alarm reduction, ensuring cost-effective protection for properties across the UK and Europe.
Alarm Monitoring
We offer 24/7 fire and intruder alarm monitoring compliant with BS5979 standards. Our NSI Gold-approved control room handles over 99.5% of alerts within 180 seconds, coordinating with emergency services and keyholders. The service supports multiple signalling devices and provides daily activity reports for enhanced security management.
Keyholding
SIA-licensed operatives provide rapid keyholding services across the UK, attending sites within agreed timescales. Our response includes premises checks, emergency access facilitation, and detailed incident reporting. Integrated with alarm monitoring, this service offers proactive crime prevention for commercial and residential properties.
Arc Connect
Arc Connect offers digital tools for system management, including remote arming/disarming and camera viewing. The platform features free engineer portals for system updates and a bespoke alarm management portal. These tools enhance client control while maintaining NSI Gold-standard security protocols for monitored sites.
Scheduled Patrols
Pre-arranged security patrols provide perimeter checks and rapid response for high-risk sites. Our SIA-licensed operatives follow custom checklists, offering detailed reporting for incidents. This service complements monitoring solutions, ensuring comprehensive protection for construction sites, retail premises, and industrial facilities.
Questions
What security services does Arc Monitoring offer?
We provide CCTV monitoring, alarm monitoring, keyholding, scheduled patrols, and remote access tools for commercial and residential clients.
Are your services available 24/7?
Yes, our NSI Gold-approved control room operates 24 hours a day, 365 days a year across the UK and overseas.
Which areas do you cover?
We monitor sites across the UK, Europe, and internationally, with a Bristol-based control room serving nationwide locations.
How do you reduce false alarms?
Our AI technology filters 70%+ of false alarms while maintaining BS5979-compliant monitoring for genuine security threats.
What accreditations do you hold?
We are NSI Gold approved with BS5979 and BS8418 compliance for intruder, fire, and CCTV monitoring standards.
