Business Details
28 Years
experience
Emergency
services
Trusted Keyholding and Security Services in the UK
Established in 1998, The Keyholding has emerged as the UK's leading provider of tech-enabled mobile security solutions. Our innovative approach combines advanced technology with a nationwide network of service partners covering 99.8% of UK postcodes, ensuring rapid response times for alarm activation, keyholding, and emergency guarding. As a certified B Corp, we prioritise ethical practices and environmental responsibility, aligning our operations with the highest industry standards. Our team of experienced professionals delivers tailored security solutions for both residential and commercial clients, supported by a proprietary platform that streamlines service management and analytics. With over 1 million jobs completed annually, we maintain a client satisfaction rating of 4.7/5 through our commitment to reliability and transparency.Our executive leadership brings diverse expertise from sectors including private equity, finance, and technology, driving continuous innovation in security protocols. Recognised by the Approved Contractor Scheme (ACS) as part of the top 5% of security companies, we combine regulatory compliance with cutting-edge digital transformation to meet evolving security challenges. Our services extend beyond traditional offerings to include vacant property checks, third-party access management, and data-driven security strategies. Through strategic partnerships and a focus on community impact, we aim to redefine industry expectations while maintaining our position as market leaders. This dual focus on technological advancement and ethical business practices positions us as trusted partners for comprehensive security needs.
Services
Keyholding
Alarm response
Mobile security patrols
Vacant property checks
Emergency guarding
Details
- Year established: 1998
Highlights and features
- We are the UK's number 1 keyholding and alarm response specialist
- Our nationwide network covers 99.8% of UK postcodes
- We operate a proprietary technology platform for rapid response
- Certified B Corp with top 5% ACS accreditation
- 24/7 service with 1 million+ annual jobs completed
Associations and certifications
- B Corp
- Approved Contractor Scheme (ACS)
What people say
Effective security solutions
24/7 availability
Nationwide coverage
Seamless process
Excellent partnership
Services
Keyholding
Our keyholding service provides secure storage and management of property keys for rapid access during emergencies. Trained professionals handle all access requirements with strict chain-of-custody protocols. Clients benefit from 24/7 availability and integration with alarm response systems for comprehensive property protection.
Alarm response
We offer rapid alarm response with average dispatch times under industry standards. Our network ensures coverage for 99.8% of UK postcodes, with trained officers arriving within minutes of activation. The service integrates with existing security systems for both residential and commercial properties.
Mobile security patrols
Our mobile patrols provide flexible security coverage for properties of all sizes. Vehicles equipped with tracking technology follow predetermined routes with real-time reporting capabilities. This service deters criminal activity and provides regular property inspections with detailed documentation.
Vacant property checks
Regular vacant property checks maintain security for unoccupied buildings. Our specialists conduct thorough inspections of doors, windows, utilities, and potential damage indicators. Clients receive detailed reports with photographic evidence and recommendations for maintaining property integrity.
Emergency guarding
We provide immediate temporary guarding solutions for unexpected security needs. Our trained personnel offer site protection during incidents, with rapid deployment capabilities across our nationwide network. This service includes incident reporting and coordination with permanent security arrangements.
People
Charlie Gordon Lennox
Chief Executive Officer
Founder of The Keyholding since 1998, Charlie combines entrepreneurial vision with environmental advocacy. He drives innovation in security technology while maintaining the company's ethical foundation through charitable initiatives.
Abi Shuttleworth
Group Managing Director
Oxford graduate with private equity expertise, Abi oversees strategic implementation. She brings experience from interim leadership roles in portfolio companies, focusing on operational excellence and long-term growth strategies.
Danny Vant
Managing Director
Former FTSE 500 executive with security industry experience. Danny applies corporate leadership skills from roles at PayPoint PLC and Mitie PLC to enhance service delivery and operational efficiency.
Tim Parfitt
Chief Financial Officer
20-year financial leader with public company experience. Tim specialises in turning around loss-making enterprises, having successfully reduced losses at Eve Sleep from 25m to 2m before strategic sale.
Claire Hawley
Chief Growth Officer
Technology marketing expert from Silicon Valley startups. Claire leads digital transformation initiatives and rebranding efforts, aligning sales and marketing strategies to drive sustainable business growth through innovative approaches.
Questions
What security services do you offer for businesses?
We provide keyholding, alarm response, mobile patrols, emergency guarding, vacant property checks, and third-party access management tailored to commercial needs.
How quickly do you respond to alarms?
Our nationwide network ensures rapid response times, with officers dispatched immediately upon alarm activation across 99.8% of UK postcodes.
Are your services available nationwide?
Yes, our service network covers 99.8% of UK postcodes with strategically located partners ensuring comprehensive coverage.
What technology do you use?
Our proprietary CHASE platform enables real-time job allocation, analytics, and integration with existing security systems for enhanced efficiency.
How can I book a service?
Services can be booked online through our platform with instant confirmation, or by contacting our 24/7 support team directly.
What accreditations do you hold?
We are B Corp certified and recognised by the Approved Contractor Scheme as part of the top 5% of UK security companies.
Reviews (5)
Antony Smith
Jun 15, 2022
Report
Awful company. Hours to respond to alarm activations (including fire alarms). Terminated contracts months ago, still taking payment.
Igs Property
May 31, 2022
Report
This company will waste your time if you are applying for a role. You will attend around 4 interviews and then have to chase HR for feedback which will not be sent to you in writing unless you insist. You will then see that your job that you have applied for, is still sitting on their website six months later! Their interview process is a tick box exercise and they clearly have no intentions in hiring, but are happy to waste the candidates time, providing final feedback such as ' didn't gel' with the candidate!
Tilley
May 24, 2022
Report
Amazing organisation. Great employees and directors. It's great to have them as close friends in my private list. They are always on point and onetime. I would recommend.
Sian Sturgis
Feb 26, 2022
Report
Have tried for weeks to get a quote. Been promised emails but no one ever gets in contact. Level of phone answering and dealing with queries appalling. If it's this hard to get a quote I have no faith in the company at all to actually provide a service.
Sophie O'Sullivan
May 23, 2021
Report
Fantastic forward thinking company with a driven team wanting to do their best for their clients. Always thinking of news ways to provide innovative service solutions. Well done
