Business Details
We have been serving the community since 1930, building a legacy of trust and expertise in ironmongery, hardware, and locksmith services. Our family-owned business moved to Feltham in 1960 and has since grown to employ 12 staff, all trained to the highest standards, including holding National Institute of Hardware and Master Locksmith qualifications. With over eight decades of experience, we combine traditional craftsmanship with modern solutions to meet evolving customer needs. Our team, including third-generation family members, ensures a personal touch in every interaction, whether in-store or online. We pride ourselves on solving problems, from sourcing rare hardware to providing emergency locksmith assistance, always prioritising client satisfaction.
Every staff member receives ongoing training, from technical skills to first aid, reflecting our commitment to excellence. We maintain a vast inventory of stock items and offer special ordering for unique requirements, ensuring customers find exactly what they need. Our secure online shopping platform, integrated with PayPal and Google Checkout, guarantees safe transactions while expanding access to our services. We actively participate in industry standards, such as the British Hardware Federation, reinforcing our authority in the field. By blending heritage with innovation, we continue to be Felthams trusted partner for hardware and locksmithing needs.
Every staff member receives ongoing training, from technical skills to first aid, reflecting our commitment to excellence. We maintain a vast inventory of stock items and offer special ordering for unique requirements, ensuring customers find exactly what they need. Our secure online shopping platform, integrated with PayPal and Google Checkout, guarantees safe transactions while expanding access to our services. We actively participate in industry standards, such as the British Hardware Federation, reinforcing our authority in the field. By blending heritage with innovation, we continue to be Felthams trusted partner for hardware and locksmithing needs.
Highlights and features
- We have served generations of customers since 1930, demonstrating enduring reliability.
- Our staff hold certified qualifications from the National Institute of Hardware and Master Locksmiths.
- We guarantee secure online transactions through trusted payment gateways like PayPal.
- Our team can special order non-stock items to meet unique customer requirements.
- We invest in continuous staff training, ensuring expertise in the latest hardware and locksmith techniques.
Services
Ironmongery
We supply a comprehensive range of ironmongery products, including door hardware, hinges, and decorative fittings. Catering to both DIY enthusiasts and trade professionals, our inventory combines traditional and modern solutions. Customers benefit from expert advice on product selection and application, ensuring suitability for their specific projects.
Locksmith Services
Our certified locksmiths provide key cutting, lock repairs, and security upgrades. Utilising skills passed down through generations, we deliver emergency response and scheduled services to residential and commercial clients. All work adheres to industry standards, ensuring enhanced security and peace of mind.
Tool Supply
We offer hand tools, power tools, and specialist equipment from reputable manufacturers. Our tool range caters to professionals and hobbyists alike, with staff available to provide technical guidance on tool selection and usage. We also offer sharpening and maintenance services to prolong tool lifespan.
In-Store Services
Beyond sales, we provide key cutting, bike repairs, and product demonstrations at our Feltham store. These services are performed by trained staff, ensuring quick turnaround times and personalised support. Customers benefit from face-to-face consultations for complex hardware requirements.
Online Shopping
Our secure website allows 24/7 shopping with home delivery options. We utilise trusted payment systems and provide detailed product information to facilitate informed purchasing decisions. Orders are processed efficiently, combining convenience with the reliability of our in-store service.
Reviews (6)
Neil Allen
May 29, 2022
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An Aladins cave of all things DIY, model making and cycling bits and pieces. Mr Richardson is a wealth of technical knowledge about most things DIY and is always happy to offer advice. Friendly helpful staff make this shopping experience a pleasure, reasonable prices too which compare very well with most of the larger suppliers and stores but Richardsons offer that personal touch that so often get forgotten in today's shopping environments. Parking nearby can be a bit of a challenge but it's certainly worth making the effort once you get parked and get inside the shop.
Nowherewoman Nowherewoman
May 27, 2022
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One of, if not The best shop in Feltham. Definitely 5 Star service. You can go in and ask about just about anything to do with DIY etc and they almost always have something that will do the job, and on the very rare occasion they haven't, they'll give advice about what you need and where to find it.
Phil Hall
Feb 08, 2022
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It's a bit of a drive for me but always regret not going here 1st as they always have everything necessary for my DIY projects where as other places don't. Especially helpful with locks and key cutting.
Elaine Ottaway
Feb 05, 2022
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Popped in for air to be put in my tyres twice now, and both times the two different members of staff were very pleasant, friendly and most helpful. I whizzed home with the correct amount of air. Great shop x
Oliver Gaskell
Dec 29, 2021
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I have been going to this shop for over 20 years. Its an amazing gem of a store topped off with incredibly knowledgeable staff who will go above and beyond to help regardless of what you are spending. There has never been a product they don't have or questions/advice they can't answer or give! Thankfully such a great shop and staff are still trading as we have lost so many of these over time! Long may they continue, it would be terrible if they ever closed. Therefore I DEFINITELY RECOMMEND Richardson's to anyone
Jagdeep Singh
Dec 11, 2021
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Excellent service. Very friendly staff who go out of their way to help. Good old fashioned customer service.
